Working to help our customers enjoy an artistic experience can be a source of immense job satisfaction. But what happens when things go wrong?                                                         

If your role brings you in contact with customers, you may have encountered difficult situations, flared tempers or even physical aggression. Knowing how to deal with these situations, stay calm and professional, and reach a successful outcome for everyone is vital.                    

This one day workshop will:                           

• Help you understand why conflicts happen
• Explore challenge, confrontation and conflict
• Show you how to spot the signs of aggressive or violent behaviour
• Equip you with tips and techniques in order to respond constructively
• Enhance your assertiveness
• Build your confidence